Privacy Policy

Effective Date: January 12, 2026

Feather Storefront ("Feather," "we," "us," or "our") operates a business-to-business eCommerce platform. This Privacy Policy describes how we collect, use, and share information when you use our services.

1. Information We Collect

Information You Provide

Account Information: Business name, contact name, email address, phone number, and billing/shipping addresses.
Credentials: Passwords, which are stored using industry-standard hashing. We never store plaintext passwords.
Order Data: Products ordered, quantities, pricing, and transaction history.
Communications: Messages sent through our AI chat assistant and customer support inquiries.

Information Collected Automatically

Usage Data: Pages visited, features used, and interactions with the platform.
Device Information: Browser type, operating system, and IP address.
Session Data: Authentication tokens and preferences necessary to keep you logged in.

Information from Third-Party Integrations

When you connect accounting or ERP systems (such as QuickBooks Online), we receive data necessary to synchronize your accounts, products, and orders. We access only the data required for the integration you authorize.

2. How We Use Your Information

To provide, maintain, and improve our platform.
To process orders and transactions.
To synchronize data with accounting and ERP systems you connect.
To provide AI-powered features including chat assistance and pricing recommendations.
To communicate with you about your account, orders, and service updates.
To detect and prevent fraud or unauthorized access.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

With Your Distributor: If you are a customer of a distributor using Feather, that distributor has access to your account and order information within their tenant.
Service Providers: We use third-party services for hosting, AI processing (Anthropic), image storage (AWS), and email delivery. These providers access data only as necessary to perform services on our behalf.
Integrations You Authorize: When you connect third-party services (QuickBooks, Salesforce, etc.), data is shared as necessary for the integration to function.
Legal Requirements: We may disclose information if required by law, subpoena, or court order, or to protect our rights or the safety of others.

4. Data Security

We implement security measures including:

Password hashing using bcrypt.
Encryption of OAuth tokens and sensitive credentials at rest.
Multi-tenant data isolation ensuring distributors cannot access each other's data.
SQL injection protection and input validation.
HTTPS encryption for all data in transit.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Order history and transaction records are retained for accounting and legal compliance purposes. You may request deletion of your account by contacting your distributor or us directly.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your information.
Withdraw consent for optional data processing.
Export your data in a portable format.

To exercise these rights, contact us at the address below.

7. International Data Transfers

Our services are hosted in the United States. If you access our platform from outside the United States, your information will be transferred to and processed in the United States.

8. Children's Privacy

Feather is a business-to-business platform not intended for individuals under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Feather Storefront
Email: privacy@featherstorefront.com